FAQs & Privacy

  • Fruit Colanders and Porcelain Dishes/Snack Pots are dishwasher safe. However, I recommend hand washing as dishwashers can be abrasive.

    For my Dimple and Double Walled Pots, please note there is a small hole on the bottom/side where air escapes during firing. Therefore, if washed please ensure your Dimple/Double Walled Pot is completely dry before placing it on a delicate surface as water may be retained inside.

  • My ceramics are not designed for use in microwaves, ovens or freezers and have not been tested for these environments. Rapid changes in temperature may result in the glazes crazing or pieces cracking.

  • I am only able to post orders to addresses in England, Scotland and Wales. Due to the paperwork required to the meet the new General Product Safety Regulation for Europe/NI, I am no longer able to post orders to Northern Ireland - sorry.

    Any orders received for delivery outside England, Scotland and Wales will be cancelled and refunded.

  • There is a £5 standard delivery charge per order and items will be sent by Royal Mail Tracked 48.

  • Your order will be packed and posted within 4 working days (Monday to Friday) and sent by Royal Mail Tracked 48.

    You will receive tracking information via email (the email address you provide at checkout) from Royal Mail once your order has been posted.

  • When you add an item to your online shopping basket it is not reserved for you until the payment transaction is complete. Therefore, if two people have the same item in their basket the person who completes the payment first will receive the item.

  • If an item is damaged in the post, please photograph the damaged packaging and the item and contact me via email within 48 hours of receipt (clairepirieceramics@gmail.com). Please note I will not be able to provide a refund without photographic evidence of the damage.

  • I hope you will like my work and appreciate the handmade qualities of the item(s) you have bought. However, if for any reason you are not happy with your item(s) you can return them unused, undamaged and in the original packaging within 14 days of receipt. Please note you will be responsible for the return delivery costs. If you wish to return any item, please email me (clairepirieceramics@gmail.com) for a return delivery address. Upon safe receipt of the unused and undamaged item(s) a refund will be issued.

  • Privacy is very important to me and the personal data you share with me when making a purchase will not be used for any future marketing or be disclosed to any third party that is not required for your order to be fulfilled, unless I am required by law to do so. Your personal data will be shared with my website provider (Squarespace), the payment processors (Stripe or PayPal) and the delivery company (Royal Mail).

    If you have any questions regarding my handling of your personal data please email me at clairepirieceramics@gmail.com

  • When you buy something on my website, I collect the following personal information from you to fulfil the order:

    • Name

    • Email address

    • Billing and delivery address

    • Items purchased

    I share this information with Squarespace, my online store hosting provider, so that they can provide website services to me (including automated emails confirming orders and dispatch). Squarespace’s Privacy Policy can be found here.

    As you go through checkout, this site may auto-complete your delivery and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

    Your payment details are processed by Stripe (credit/debit cards) or by PayPal (if you have an account). By purchasing an item you agree to share your information with Stripe or PayPal and your personal data will be dealt with according to their own privacy policies. You can find the Privacy Policy for Stripe here and PayPal here

    Orders will be sent via Royal Mail and I will share your contact details (name, address, email address) with them to enable delivery and tracking. Royal Mail’s Privacy Policy can be found here

  • This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

    • Information about your browser, network and device

    • Web pages you visited prior to coming to this website

    • Web pages you view while on this website

    • Your IP address

    Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

    This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

    • Information about your browser, network, or device

    • Information about this site and the page you’re viewing on it

    • Your IP address

  • This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

    • Functional and required cookies are always used, which allow Squarespace, my hosting platform, to securely serve this website to you.

    • Analytics and performance cookies are used on this website, as described below, only when you acknowledge the cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

    My website collects personal data to power my site analytics, including:

    • Information about your browser, network, and device

    • Web pages you visited prior to coming to this website

    • Your IP address

    This information may also include details about your use of this website, including:

    • Clicks

    • Internal links

    • Pages visited

    • Scrolling

    • Searches

    • Timestamps

    I share this information with Squarespace, my website analytics provider, to learn about site traffic and activity.